95asia io Privacy Policy – Data Protection for Malaysian Players

Welcome to the 95asia io Privacy Policy. This document explains how we collect, use, store and protect your personal information when you use our Sports Betting and online casino platform.

95asia io takes our responsibility to every player's privacy seriously. This Privacy Policy is designed to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards. We believe you have the right to know exactly what happens to your data.

By using the 95asia io platform — whether via the website or mobile app — you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to close your account.

95asia io only collects data that is strictly necessary to deliver our services safely and efficiently. The following are the categories of data we may collect:

We do not collect data that is irrelevant to the provision of our services. Sensitive data such as health information or religious beliefs is not collected unless there is a legal requirement for us to do so.

Your personal data is collected through several methods when you interact with the 95asia io platform:

• Account registration: Information you provide when registering a new account at 95asia io, including your name, email address, and phone number.
• Identity verification (KYC): Identity documents you upload for age and identity verification purposes, such as your MyKad or passport.
• Financial transactions: Information shared when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.
• Platform usage: Data automatically generated when you use the platform, including pages visited, games played, and session duration.
• Support communications: Information you share when contacting the 95asia io customer support team via live chat, WhatsApp or email.
• Cookies and tracking technologies: Technical data collected automatically via cookies, web pixels and similar technologies when you browse our platform.

95asia io uses your personal data solely for legitimate and transparent purposes. We do not use your data for any purpose beyond those stated below without first obtaining your consent:

• Account management: Create, verify and maintain your 95asia io account securely, including the login process and two-factor authentication.
• Transaction processing: Processing deposits and fund withdrawals via your preferred Malaysian payment methods, accurately and securely.
• Age verification and KYC: Verifying that all players are aged 18 and above and meeting the legal compliance requirements applicable to the betting industry.
• Service provision: Giving you access to all games and features on the 95asia io platform, including football Sports Betting, Live Casino, poker, and slots.
• Customer support: Helping you resolve issues, answer enquiries, and handle complaints more efficiently and accurately.
• Security and fraud prevention: Detect and prevent fraudulent activity, money laundering, multi-account abuse and other security threats that could compromise the platform.
• Responsible gaming: Monitor betting patterns to identify players who may need assistance or betting limits, in line with 95asia io's commitment to responsible gambling.
• Marketing communications: Sending you 95asia io bonus offers, promotions, and updates — only where you have opted in to receive marketing communications.
• Platform improvements: Analysing how players use the platform to improve user experience, introduce new features, and optimise technical performance.

95asia io respects your privacy and will not sell, rent, or disclose your personal data to any third party for their own marketing purposes. However, there are limited circumstances in which we may share your data with trusted parties:

All third parties we work with are bound by strict confidentiality agreements and must adhere to data protection standards equivalent to those of 95asia io. We conduct due diligence on all partners before sharing any data.

Protecting your personal data is a technical and organisational priority at 95asia io. We implement multiple layers of protection to keep your information secure at all times:

• Data encryption in transit: All communications between your browser or app and the 95asia io servers are secured using TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest: Sensitive data such as passwords and financial information is stored in encrypted form using the latest hashing algorithms, never as plain text.
• Two-factor authentication (2FA): You can enable 2FA for an added layer of security when logging into your 95asia io account.
• Internal access controls: Only 95asia io staff who require access to specific data for their designated tasks are permitted to do so, and all access is logged and monitored.
• Regular security audits: The 95asia io platform undergoes regular penetration testing and security audits conducted by accredited independent parties.
• 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious activity or unauthorised access attempts in real time.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 95asia io:

To exercise any of the rights above, you may reach our Data Protection Officer (DPO) team by email at privacy@95asiaio.com or via 24/7 live chat on the 95asia io platform. We will process your request within 30 working days.

95asia io uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

You can manage or delete cookies through your web browser settings at any time. Please note, however, that deleting or blocking mandatory cookies may affect the functionality of the 95asia io platform. Analytics cookies can be disabled without impacting your gaming experience.

The 95asia io platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process any personal data relating to children under the age of 18.

If you believe a child has registered an account on 95asia io without parental or guardian consent, please contact us immediately at privacy@95asiaio.com. We will investigate the report and close the relevant account, deleting all associated data as promptly as possible.

95asia io employs a robust age verification process at registration and through KYC procedures to ensure compliance with minimum age requirements. Parents and guardians are encouraged to use parental control software to prevent children from accessing online gambling platforms.

If you have any questions, concerns, or complaints regarding the 95asia io Privacy Policy or how we handle your personal data, please don't hesitate to contact us:

• DPO Email: privacy@95asiaio.com (response within 2 business days)
• Support Email: support@95asiaio.com (response within 24 hours)
• Live Chat: Available 24/7 directly on the 95asia io platform
• WhatsApp: Reach our support team, available around the clock

We are committed to resolving every privacy complaint fairly and transparently. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.

This Privacy Policy was last updated on 1 January 2026. Any material changes to this policy will be communicated to you via your registered email at least 7 days before the changes take effect.